Privacy Policy

Welcome to MyHumsafar ("we", "our", "us", or "Platform"), an exclusive matrimonial matchmaking service operated in India. This Privacy Policy outlines our practices regarding the collection, use, processing, disclosure, retention, and protection of your personal data in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Digital Personal Data Protection Rules, 2025, the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

This Privacy Policy applies to all users ("Data Principals", "you", or "members") who register, access, or use the MyHumsafar mobile application and web portal (https://myhumsafar.in).

MyHumsafar acts as the Data Fiduciary for the personal data processed on this Platform.

• Service Name: MyHumsafar
• Registered Website: https://myhumsafar.in
• General Support Email: support@myhumsafar.in
• Data Protection & Privacy Cell: privacy@myhumsafar.in
• Grievance Officer: grievance@myhumsafar.in

In compliance with Section 6(1) of the DPDP Act, 2023:

1. 1You are provided with this itemised Privacy Notice explaining the categories of personal data requested and the specified purposes for processing before or at the time of giving consent.
2. 2Consent is sought through an explicit, affirmative, unbundled action at registration.
3. 3You have the right to withdraw your consent as easily as it was granted, subject to legal and contractual retention requirements (Section 6(4)).
4. 4This notice is available in English and may be accessed in 22 languages recognised in the Eighth Schedule to the Constitution of India upon request.

We collect only the personal data necessary to facilitate matrimonial matchmaking, ensure member authenticity, and maintain platform security.

We process your personal data strictly for specified, lawful purposes:

1. 1Matrimonial Matchmaking: Running recommendation algorithms, scoring compatibility, and presenting suitable partner profiles.
2. 2Communication Facilitation: Enabling mutual interest expressions, chat sessions, and connection notifications.
3. 3Trust & Verification: Authenticating profiles, verifying identities, and displaying Trust Badges to minimize fake profiles.
4. 4Safety & Fraud Prevention: Detecting impersonation, commercial solicitation, harassment, spam, and malicious behavior.
5. 5Customer Support & Grievance Redressal: Resolving member complaints under Rule 3(2) of the IT Rules, 2021.
6. 6Statutory Compliance: Complying with Indian court orders, law enforcement notices, and applicable tax laws.

• Strict Age Gating: Under the DPDP Act, 2023 (Section 9) and the Prohibition of Child Marriage Act, 2006, MyHumsafar is strictly intended for adult individuals seeking marriage.
• Minors Under 18 are Strictly Prohibited: We do not knowingly collect, process, or track data from individuals under 18 years of age.
• Date of birth validation is enforced both client-side and server-side at registration.

You have direct control over your profile visibility via Settings → Privacy Settings:

1. 1Hide Photo until Interest Accepted: Keeps your profile photographs hidden or blurred until you explicitly accept an interest from another member.
2. 2Hide from Contacts: Prevents members whose phone numbers exist in your phone book from discovering your profile.
3. 3Incognito Mode: Allows eligible premium members to browse profiles anonymously without appearing in "Who Viewed Me" logs.

We never sell, trade, or rent your personal data to third-party data brokers or marketing agencies. Personal data is shared only under strict safeguards with:

1. 1Other Registered Members: According to your profile visibility and privacy settings.
2. 2Cloud Infrastructure Providers: Secure enterprise servers and encrypted object storage for hosting the Platform.
3. 3Payment Aggregators (RBI-Authorised): Razorpay / Cashfree for processing subscription payments securely. We do not store complete card numbers or UPI PINs on our servers.
4. 4Law Enforcement & Legal Authorities: Disclosed only when strictly mandated by valid summons, court orders, or statutory legal obligations under Indian law.

Personal data is primarily stored and processed on secure cloud servers located in India. In the event of cross-border transfers for technical infrastructure, such transfers comply strictly with the provisions and whitelist notifications issued under Section 16 of the DPDP Act, 2023.

• Security Safeguards: We implement industry-standard encryption in transit (HTTPS / TLS 1.3), encryption at rest (AES-256), strict Row Level Security (RLS) database policies, and least-privilege administrative access.
• Retention Period: We retain your personal data only as long as your account is active or as necessary to fulfill matrimonial matchmaking purposes.
• Upon Account Deletion: When you delete your account, your profile, photos, chat history, and match records are permanently deleted from active production databases. Limited transaction records required by Indian financial and tax laws are retained for statutory retention periods.

Under the DPDP Act, 2023, you are entitled to the following statutory rights:

1. 1Right to Access Information (Section 11): Request a summary of your personal data processed by MyHumsafar.
2. 2Right to Correction & Erasure (Section 12): Request correction of inaccurate/misleading data or erasure of data no longer required for the purpose it was collected.
3. 3Right of Grievance Redressal (Section 13): Lodge a grievance with our Grievance Officer regarding data handling.
4. 4Right to Nominate (Section 14): Nominate any individual to exercise data rights in the event of death or incapacity.

To exercise these rights, navigate to Settings → Privacy Rights & DPDP Requests or email privacy@myhumsafar.in.

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a designated Grievance Officer:

• Designation: Resident Grievance Officer, MyHumsafar
• Email Address: grievance@myhumsafar.in
• Address: Grievance Redressal Cell, MyHumsafar, India
• Web Redressal Portal: https://myhumsafar.in/grievance
• Statutory Timelines: Acknowledgment within 24–48 hours of complaint receipt; disposal/resolution within 15 calendar days from receipt (or 72 hours for critical non-consensual content).

We may update this Privacy Policy from time to time to reflect evolving regulatory frameworks or new platform features. Material changes will be communicated via in-app notification, email, or a prominent notice on our website prior to becoming effective.

• Email: support@myhumsafar.in
• Privacy Cell: privacy@myhumsafar.in
• Official Website: https://myhumsafar.in